SolarWinds Makes Major Announcement at IT Service Management Event
SolarWinds, a leading provider of IT service management (ITSM) software, today announced a major new release of its flagship product, Service Desk. The new release includes a number of new features and enhancements that are designed to help organizations improve their IT service delivery.
One of the most significant new features in Service Desk is the addition of automation capabilities. These capabilities allow organizations to automate a variety of tasks, such as creating and assigning tickets, sending notifications, and escalating incidents. This can help organizations to improve their efficiency and reduce their operating costs.
Another new feature in Service Desk is the addition of a new self-service portal. This portal allows users to access a variety of IT services, such as submitting tickets, checking the status of their tickets, and accessing knowledge base articles. This can help organizations to reduce their reliance on IT support staff and improve the user experience.
In addition to these new features, Service Desk also includes a number of other enhancements that are designed to improve its performance and usability. These enhancements include a new user interface, improved search capabilities, and enhanced reporting functionality.
SolarWinds Service Desk is a powerful and comprehensive ITSM solution that can help organizations to improve their IT service delivery. The new release of Service Desk includes a number of new features and enhancements that make it an even more valuable tool for organizations of all sizes.
Key Benefits of SolarWinds Service Desk:
- Improved efficiency and reduced operating costs
- Improved user experience
- Enhanced performance and usability
To learn more about SolarWinds Service Desk, please visit the SolarWinds website.
About SolarWinds
SolarWinds is a leading provider of IT management software. Its products are used by organizations of all sizes to monitor, manage, and secure their IT infrastructure. SolarWinds has a strong commitment to customer satisfaction and provides a variety of support resources, including online documentation, knowledge base articles, and community forums.
